We can’t promise outcomes, we are not guaranteed tomorrow, and whether we succeed or fail, it’s out of our control. The only thing in life that we have 100% stewardship over is our response. We have the freedom in the moment to choose an appropriate measure of response. We can only make the best choice and the rest is out of our hands.

People genuinely matter. They have value. We should treat others, regardless of position with respect. The person taking the order at McDonald’s, the TSA representative at the airport, the overworked hotel clerk, and the CEO of your company all have the same level of value. Act accordingly.

The happiest people in life are the most generous. When we start holding onto our time, money, or our resources, greed settles in. This is a cancer that consumes happiness. The key is to keep an open hand. Everything you have in life is a gift. It can be taken away at any moment. Keep an open hand and let generosity flow..

Be nice to people. You get more in life with kindness than you do with any other emotion. When you walk into a room, if you wear a smile and look at people value, you brighten everyone’s world. This is a gift that makes everyone involved in life better. Be sweet and when necessary take candy.

Always ask questions before making recommendations. This boosts productivity. By asking questions, people feel heard, you build trust, you understand the actual route calls, and you’re better able to propose a solution. Don’t be afraid to keep asking from different directions. You should ask until people are sick of talking about it. At that point you should have enough information that the group can collectively make a decision.